Case Study:

Healthcare Capacity System in Oregon

During the height of the COVID-19 pandemic, hospitals in Oregon were dedicated to making a difference in saving patient lives and supporting health care providers to alleviate burnout. With a federal grant from the U.S. Department of Health and Human Services, they launched the Oregon Capacity System. The response was overwhelming—within mere weeks, nearly every hospital in Oregon had embraced the system to collaborate on data sharing for patient care.

As the pandemic evolved, so did HCS. While it was initially focused on tracking critical COVID-related data such as bed availability across all hospital units and ventilator supply, the system expanded to track a wide range of data points including personal protective equipment, behavioral health, post-acute care bed capacity, and avoidable patient days. Fast forward to today, and the Oregon Capacity System has become an indispensable tool for hospitals across the state, offering a path towards a more resilient and responsive health care system in Oregon.

Oregon

Data analyst Claire Smith shares how HCS helps in analyzing ambulance diversion data

Oregon

Emergency department medical director Vincent Torres, MD, emphasizes how HCS promotes collaboration between hospitals

Multnomah County in Oregon reported a 90% drop in emergency medical services radio traffic due to access to real-time hospital emergency department capacity data.

Users of the Oregon Healthcare Capacity System reported a 98% reduction in time spent gathering critical data.

The Oregon Medical Coordination Center noted an astonishing drop in patient transfer times, from an average of 22 hours to just four hours.

"Despite Oregon being one of the states with the lowest ratios of beds per capita, this system has given us such a clear and accurate view of capacity across hospitals that we’ve been able to maximize resources and even bring in patients from out of state. Having shared visibility has promoted collaboration at the state level to navigate capacity constraints and overcome challenges to patient flow to help patients get the care they need, when they need it."

- Helene Anderson

Vice president of capacity and outreach at Apprise Health Insights

"In my job, I need to provide information about ambulance diversion. With the HCS, I can provide divert data to over a hundred stakeholders in our community, including fire, ambulance, and hospital stakeholders for operations and decision making."

- Claire Smith

Data analyst for Multnomah County, Oregon

We invite health care leaders nationwide to explore how a customized capacity management system can transform their own health care landscapes.

Contact us today to learn more.